Molek44 Privacy Policy — Your Personal Data Protection

Molek44 is an online entertainment platform operating exclusively for the Malaysian market. We understand that your trust is the most valuable asset we hold. As such, personal data protection is not merely a legal obligation — it is a core value we uphold in every aspect of our operations.

This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices for user information protection. This document clearly and transparently explains:

• The types of personal information we collect from you.
• The purpose and manner in which we use that information.
• Who can access your information and under what circumstances.
• How we protect the security of your data.
• Your rights regarding the personal information we hold about you.

We do not sell, rent, or lend your personal data to any third party for their own marketing purposes. This is a promise we make to every molek44 member.

Molek44 collects your personal information through several means — directly when you register and use the platform, automatically through tracking technologies, and from trusted third-party sources for identity verification purposes.

Information you provide directly:

Information collected automatically:

• IP address and general location information.
• Device type, operating system, and web browser version.
• Login history, session time, and in-platform activity.
• Game usage data including bets, wins, and gameplay patterns.
• Cookie data and device identifiers.

Every piece of data we collect is used for a clear, legitimate purpose directly related to delivering molek44's services to you. We do not process your data beyond the scope stated here.

• Account management: Registering, verifying your identity, and maintaining your account.
• Transaction processing: Processing deposits and withdrawals securely and promptly.
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Legal compliance: Meeting KYC, AML, and applicable regulatory reporting obligations.
• Customer support: Resolving inquiries, complaints, and technical support requests.
• Service improvement: Analyzing usage patterns to improve the overall platform experience.
• Promotional communications: Sending relevant bonus offers and promotions — only if you have consented to receive them.
• Responsible gaming: Monitoring gameplay patterns to identify signs of excessive play and offer assistance.

Molek44 does not sell or disclose your personal data to third parties except in the following limited and controlled situations:

• Payment service providers: Required transaction data is shared with trusted payment processors who have signed strict confidentiality agreements with us.
• Game software providers: Minimal game session data is shared with integrated game providers for technical purposes only.
• Regulatory authorities: we comply with all lawful requests from Malaysian government authorities and relevant regulatory bodies.
• Law enforcement: Information will be disclosed when required by a court order or valid legal process.
• Fraud prevention: In cases of suspected fraud, certain information may be shared with other platforms or industry fraud prevention agencies.

All third parties that receive your data are bound by strict data protection agreements and are only permitted to use that information for the specific purposes agreed upon. We actively review their compliance on a regular basis.

Molek44 continuously invests in enterprise-grade security infrastructure to ensure your personal data is always protected. The technical and organizational security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transferred between your device and our servers — the same standard used by Malaysia's major banks.
• Data-at-rest encryption for all sensitive information stored in our databases.
• Role-based access control — only staff who require access to specific data to perform their duties are authorized.
• 24/7 security monitoring by our cybersecurity team to detect threats and anomalies in real time.
• Regular security audits by independent third parties to identify and remediate any vulnerabilities.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of security.
• Regular data backups with tested disaster recovery procedures to ensure service continuity.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of any data breach that affects you, we will notify you within 72 hours and take immediate action to mitigate the impact.

Molek44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve functionality and speed.
• Functional Cookies: Remembering your preferences such as display settings and game preferences for a more convenient experience.
• Analytics Cookies: Helping us understand traffic and usage patterns for internal platform development purposes.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's documentation.

As a molek44 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time by contacting us:

To exercise any of the above rights, contact our data protection team via email or the in-platform live chat. We will acknowledge receipt of your request within 48 hours and provide a full response within the timeframe required by law.

Molek44 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law.

• Active account data: Retained for the duration of your active account and an additional 7 years after closure for legal compliance.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC records: Retained for the duration of the active account and 5 years after account closure.
• Support communication logs: Retained for 3 years for reference and service improvement.
• Analytics cookie data: Retained for a maximum of 13 months before being deleted or anonymized.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. Any data retained beyond that point will be in aggregated, anonymized form that cannot be used to identify you.

Molek44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect once the updated version is published on this website.

For significant changes that affect how we use your personal data, we will:

• Sending notifications to the email address registered with your account.
• Displaying a clear notice on the platform's home page at least 30 days before changes take effect.
• In cases where changes require fresh consent, we will request your permission explicitly before continuing to process your data.

The "Last Updated" date shown at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically.

If you have any questions, concerns, or complaints regarding how molek44 handles your personal data, do not hesitate to contact us. We are committed to providing a thorough and timely response to every privacy-related inquiry.

You can also reach our customer support team via the platform's live chat for privacy inquiries that do not require formal action. Our around-the-clock team is ready to assist you.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.